Frequently Asked Questions
- How to make a reservation?
We offer many options when securing reservation system with us. You can book via the web, telephone. All of these options are accessible 24 hours a day, 7 days a week.
- What is "wait time"?
'Wait time' is a 15 minute grace period that is allowed without any additional charges at the beginning or end of your trip. After the 'wait time' is exhausted any overages will be charged by quarter hour (15 minutes) increments of that vehicles current hourly rate. 'Wait time' is rounded up to the next 15 minute interval. This does not include 'airport wait time'.
- What is "airport wait time"?
'Airport wait time' is a 45 minute grace period starting from the time the client's flight touches down at Miami, Fort Lauderdale, Palm Beach and Orlando Airports (delayed flights considered) to when they make contact with the driver. It is the client's responsibility to provide their airline and flight number to Abe's Limousine Service prior to boarding the flight.
- What is a "split"?
A 'split' is a reservation of 6 or more hours, with 1 split up in between, not less than 2 hours and not more than 4 hours.
- What is a "transfer"?
A 'transfer' is where you would be picked up and dropped off with no waits before, during or after the trip. Transfers are usually completed within 1 hour, from pickup to drop off.
- How to Inspect a Limo Rental
Abe's Limousine Service faces a difficult challenge. With so many companies operating identical vehicles, it's hard for a good company to stand out. After all, Town Cars are all the same. Right? Wrong! …. Although most companies look the same on the surface, successful operators do the right things behind the scenes. Everything from regular vehicle maintenance to accurate dispatching contributes to a successful run. Unfortunately, most clients never realize this until they're stranded. If you're serious about finding a great limo rental, take the time to checkout the car in person. A quality service will be happy to show off their vehicles. An inspection should focus on the three C's: Compliance, Condition, and Cleanliness.
- What is your alcohol policy?
Abe's Limousine Service DOES NOT provides alcohol to ANY of our clients. You may bring your own alcohol providing ALL passengers are 21 years of age and older with valid ID.
- What is your privacy policy?
Abe's Limousine Service does not release any information about any client to anyone or any outside organization. It is our policy to protect you, protect your privacy, and protect your identity at all times.
- Do you provide protective services?
Yes, if you would like protection service we can arrange and provide off-duty police officers.
- What is your availability?
Our staff is available 24 hours a day, 7 days a week.
- What forms of payment are accepted?
Cash and all major credit cards are accepted for payment.
- Is a deposit required to reserve a vehicle?
Credit card information is required on file before a reservation is scheduled.
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- Ask About Insurance and Permits.
All limousines are required to carry commercial insurance and proper permits. Unfortunately, the Yellow Pages and advertising services such as ours do not require the same in order to advertise. To protect yourself from 'gypsy companies', ask for proof of these with your signed contract.
- Are pets allowed inside vehicles?
Yes, small pets contained in a carrier or carried on lap by owner are allowed at no additional charge.
- Can I Rent A Limo For 1 Hour?
No. We like, most companies require a minimum 3 hour booking to rent a limousine. During prom season, expect this minimum to increase; as much as 8 hours minimum. High demand vehicles such as Stretch Excursions will often rent at full price with an 8 hour minimum.
- What Are Other Terms And Conditions?
A major credit card is required at the time of booking. Abe's Limousine reserves the right to substitute one vehicle for another providing it is the same or greater size/fare value. The client is responsible for any damage caused to vehicles, either by the client or by the client's party or guest. Any sickness in or on Limousines will be a sanitation fee of $250.00.
- Can I Smoke In Your Vehicles?
ALL of our vehicles are NON-TOBACCO vehicles. If you would like to use tobacco, we will gladly stop at your convenience for you to do so.
- What Happens If My Vehicle Is Late?
Abe's Limousine guarantees an on time limousine arrival for all pick up locations in the South Florida area. Our policy is, if your limousine/vehicle is late you get one hour free. We are proud to be the only limousine service in South Florida to offer this guarantee.
- Will My Chauffeur Meet Me At Baggage Claim?
When we serve you at South Florida Airports your chauffeur will always meet you near baggage claim, holding a sign with your name on it.
- Do You Offer Point To Point Pick Up/Drop Off Service?
Yes, we have Point to Point services in our sedans, Limo's, Party Busses and SUV's, in the South Florida metro area. Please call 888-547-7773 for point to point rates and zones.
- Do we pay for the limo time while we attend our event?
You still have to pay for the rental time during your event, such as prom, even if you aren't physically using the vehicle.
- What if I need to have a limousine or sedan "on call"?
In order for a vehicle to be "on call" it would need to be booked for a consecutive period of hourly time.
- Can we decorate the limousine for our special event?
Simple decorations are allowed, as long as the vehicle is reserved for the time it takes to apply and remove the decorations that are provided. Any damage to the vehicle due to decorations is the responsibility of the person who made the reservation. Drivers would be happy to assist in applying the decorations but can not be held responsible for any damage caused by the decorations.
- Are glasses and ice provided with the limousine?
Glasses and ice are provided with reservations 3 or more hours in length, unless specially requested prior to the reservation is being made.
- What if there is not 3 hours separating each leg of the trip?
The vehicle would need to be reserved as 'on call'
- What Is Your Cancellation Policy?
Cancellation notices are required 12 hours prior to the scheduled reservation to avoid penalties.
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- Are You Registered With The Us Department Of Transportation?
Yes, Abe's Limousine Service is a fully licensed livery service with the Board of County Commissioners Our Vehicle For hire Business Permit number PBC # VH196
- Risks You Accept When Shopping for the "Best Price"
Your limousine does not show up. You miss your concert. Your limousine is late. You miss your flight. A 2002 model limousine rusting at the seams arrives at your door when you were expecting at a 2010 model. Instead of being lavished in luxury, you are embarrassed. Your limousine chauffeur exercises poor customer service with your company's most influential client. You lose the account. Your limousine breaks down on the freeway during transport to the Super Bowl. You and 7 of your friends missed the big game-- yet, you saved $35.00. Your limousine service gets into an accident and does not have proper insurance to cover the damages involved in your injuries. Your limousine shows up late for your wedding. The groom doesn't get to the church until 1 hour later amongst bewildered and disgruntled guests. Yet, you saved $50.00
- Is music or video provided during our reservation period?
Our vehicles have all the latest audio and video equipment, including iPod connectivity, Sirius Satellite Radio however, the choice of media is left to the taste of our clients.
- What is the minimum time required to make a reservation?
Line reservations should be requested twelve (12) hours prior to your scheduled transportation to confirm availability. Scheduling of phone request require a minimum four (4) hours notice.
- How long does the driver wait for inbound airport passengers?
The driver waits 90 minutes for passengers arriving on international flights and 60 minutes for passengers arriving on domestic flights.
- All Proms Are Non-Refundable After They Are Booked
Corporate account holders may cancel sedans and non-stretch SUV's up to 2 hours in advance.
- What Do I Do If I Can Not Find My Car/Chauffeur?
Whether we are serving you at South Florida Airports or any location, please call us at 561-547-7773 if you are unable to locate your chauffeur. We will immediately remedy the missed connection and get you on the way.
- Can I See The Vehicle Before Making Reservations?
No matter which Abe's Limousine service you choose, Abe's Limousine always recommends that you schedule a meet and greet to inspect your vehicle, meet the company staff, and, in our case, view our indoor storage facility. This will help you make an educated decision, and that the vehicle and company you have chosen exceeds your standards upon arrival. Not all limousine companies have the same level of service or quality of vehicles that we provide to you.
- Do Your Drivers Have Special License Or Training?
All Abe's Limousine drivers are over 25 years of age and have clean drivers record. All drivers have completed our chauffeur training program and continue education. We feel our chauffeurs are the most important part of our business, because they are serving you, our client.
- Is my five (5) year old required to ride in a child restraint seat?
Florida law requires children less than 5 years of age to be properly restrained no matter where they are seated in the vehicle. Children through age 3 must be secured in a separate carrier (child safety seat) or in a vehicle manufacturer's integrated child safety seat. For children ages 4 - 5, a separate carrier, an integrated child safety seat, or a safety belt may be used. If a safety belt does not fit the child correctly, a booster set should be used to correctly position the lap and shoulder belts once they outgrow forward facing child safety seats (generally at about 40 pounds and 4 years old). Children from approximately 40-80 pounds and under 4'9 in height should ride in a booster seat. Infants must ride rear-facing until they are at least one year old and weigh 20 pounds or more. Rear-facing, the infant should be semi-upright at an angle or no more than 45 degrees. A forward-facing older child should ride sitting upright. Never place a child in a child safety seat in the front seat of a vehicle equipped with a passenger air bag. Always use the back seat.
- What if I go to a concert/Sport Events game and it goes into encore/over-time?
We will give you a 30 minute grace period, after which you would be charged by quarter hour (15 minutes) increments of that vehicles current hourly rate.
- Compliance
Limo rentals should always have a license number. This number is usually located on the front right-side windshield. The license is issued by the state and allows a limo to legally operate. In Florida, if the limo picks up at the airport, it should have a special airport permit. In South Florida, if the vehicle is an SUV or VAN, permit may display an expired date, but in most cases the permit is still valid.
- Condition
A limousine rental should have no more than 100,000 miles. This is especially important for any vehicle that has been stretched. These cars are problematic by nature, so the lower the mileage, the better. Check the body for scrapes and dents. The middle section of a stretch is prone to rust and typically incurs the most body damage. If this area is clean, move on to the bumpers. It's natural for these areas to have a few nicks and scratches, just as long as the damage is minor. On a Stretch, have the operator turn on the vehicle and check the rear air-conditioning. Auxiliary air-conditioners are temperamental and have a tendency to fail. This is important because the back of a stretch has limited ventilation. Once the air goes down, it's miserable behind the partition. Inspect the interior lights. This should include both the bar lights and the fiber-optic lighting in the ceiling.
- Cleanliness
The interior of a limo rental should be spotless. Despite the fact that clients regularly make a mess, a diligent operator will keep things perfect. The carpet should be vacuumed, and the bar and champagne glasses should be free of fingerprints and spills. The limo should smell good. Limousine rentals can smell musty when the ice bins get dirty. They also develop this smell when an interior leak is present. If the car smells bad, move on.
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